| Delivery - How & When you get your orderYour order will be sent out using 1st class Royal Mail. We aim to get all orders into the Royal Mail system next working day. While the vast majority of orders we send do arrive the following day from dispatch, unfortunately Royal Mail don't manage it 100% of the time, so please allow for an extra day or two sometimes. Please contact us should you have any concerns. For some orders it may be that the post delivery person cannot fit it through your mail opening. Please keep an eye out for any little red Royal Mail form advising you if this has been the case. Delivery Charges: Against each item we indicate what the delivery charge will be for that item. For UK addresses, there is Free delivery on orders over £35 total (product costs, not including their delivery charges). For other EU countries (European Union members plus Switzerland) there is a minimum charge of £3.00 , to allow for the higher postage costs faced. This means that if the stated delivery charges for each item total under £3.00, then £3.00 will be charged for delivery. If the total delivery charges for all items total to above £3.00 then just that total amount will be charged. For the USA & Canada, we currently only offer delivery for a select few products, these being the UMF Manuka Honey range (the UMF 20+ and UMF 25+ jars, the ManukaCare UMF 18+, and the Apinate dressings). This is because the much higher postage costs faced make it impractical for many of the other products. The delivery costs to the USA & Canada for these available items will be displayed in your shopping cart so you can see them before checkout. We currently are unable to offer delivery to other countries. Please note: All our prices for the products and delivery charges are in GBP - pounds, which will be converted by your card company into your local currency at their prevailing rate of exchange if you are not using a UK based card for payment.
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